Buy Power Card customer service will make their best attempt to deliver email alerts to the email address provided at the time of sign up but they cannot guarantee delivery by the customers internet service provider.
Registration should only take a few minutes at most and customers will have to provide their card number, email address, and mobile phone number (this is optional and only needed if the customer would like to receive text alerts in regards to their Buy Power Card My Account services). The Buy Power Card My Account service is free to use and will allow customers to view, print and download current and past statements, pay down a bothersome credit card bill, sign up to receive email alerts such as payment due dates, and contact a Buy Power Card customer service agent online. Those who have not registered will have to do so with their Buy Power account number.
A wonderful business to consumer relationship and any time I called C/S I felt they were professional and handled my contacts with care and they had their stuff together.
To top it off 8-My Letter back in Feb promised $15 bonus earning credit if you registered online with a unique code which was entered and that's how I got registered online to begin with, yet I have yet to see that either on any of the statements-I don't know now, since I did not get my paper statement for 07/28 due date! Sadly, agent didn't even offer to get me the missed paper statement or attempt to, simply pitiful! Never had such issues in the over 15 yrs with Capital One!!! No issues with them.
Granted, I thank her for that, but this really is terrible business already since the few months my card was converted.
I pay all my bills/pay on time/don't miss payments so this was not possible as far as I stand.' 4-I let her know that I did not receive a paper statement since my last one for a 6/28 due date and she says I'm signed up for electronic statements which I am 100% sure I did not opt into that deliberately, when it was offered during online registration ĥ-She reports $40 late fee assessed 6-Tell me why this sounds deceptive, since I did not sign up for any electronic statements/was sure to not opt into that feature when your letter forced me to register online 6-the whole ordeal of calling in to get a lady that sounds like a 14 y/o who's not customer service oriented, since when I'd speak she'd begin to talk over me plus I just had to give her the last four of my social security just to even talk to her 7-Her only explanation is that there have been some issues in the transitioning and some customers were being put on digital statements in the conversion but she will wave my $40 late fee. Issue #1 - Received email today 08/03 with subj "Your GM Card has been restricted" 2-when I called into C/S, I am being asked last 4 of my Social/name simply to discuss what the email is referring to re my card being restricted-why? 3-I am told I missed a payment due 07/28, I then ask agent to allow me to get my file & yes, I am only seeing my last statement dated a month ago for 06/28 due date.